Apple Products and Australian Consumer Law
Apple products sold in Australia come with guarantees that cannot be excluded under Australian consumer law. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.
Should your product be defective, you can choose to make a claim under Australian consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
More information on Apple's coverage under Australian consumer law can be found on the Apple website:
https://www.apple.com/au/legal/statutory-warranty/
For full details on Australian consumer laws, please visit the Australian consumer law website:
http://www.consumerlaw.gov.au
Do your device or warranty details look incorrect?
Beyond the Box matches your serial number against Apple's records and uses that information here. In some cases, this information may be incorrect or the warranty information or expiry dates may not reflect your original purchase date. If you have queries about the status or coverage details of your Apple warranty, we would recommend contacting Apple on 1300 321 456. Full details on Apple's warranties can be found on the Apple website:
https://support.apple.com/en-us/HT202696.
For devices purchased in Australia, any warranty is in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations.
Why does Beyond the Box require my personal details?
Beyond the Box requires your personal details in order to check in any equipment for repair. These details include:
- Your full name
- Your postal address
- Your contact telephone number
- Your contact email address
- Details of the device/product for service
Beyond the Box uses this information to facilitate your service and contact you in regards to it's status. In the case of Apple equipment repairs, Beyond the Box also provides this information to Apple in order to verify ownership and warranty details, and facilitate service through Apple's relevant service programs.
Your personal details are stored and transmitted securely by Beyond the Box, and are always treated with care under the terms of our privacy policy. For detailed information on how Beyond the Box use the data you provide, please visit our privacy policy by clicking the link below:
Beyond the Box Privacy Policy (will open in another window)
If you have further questions or concerns about providing your personal information, please speak to us when you hand your device or product in for service, or give us a call on (03) 9372 8899.